Terms & Conditions

1. Introduction

These Terms and Conditions govern your use of the Her Aura London website and your relationship with our clinic. Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not register for or use the Website or book our services.

2. Booking & Cancellation Policy

We value your time and the time of our practitioners. To ensure the smooth running of our clinic:

• A booking deposit may be required to secure your appointment. This deposit is fully redeemable against the cost of your treatment.
• We require a minimum of 48 hours' notice for any appointment cancellations or rescheduling.
• Failure to provide 48 hours' notice, or failing to attend an appointment, will result in the loss of your deposit or a cancellation fee being applied.
• Please arrive 10 minutes prior to your scheduled appointment time to complete any necessary paperwork.

3. Consultations & Treatments

Our primary goal is your safety and satisfaction. Therefore:

• All new clients must undergo a thorough consultation before any advanced aesthetic or laser treatments can commence.
• We reserve the right to refuse treatment if we believe it is not in your best medical interest or if it will not yield the desired aesthetic outcome.
• Results from treatments can vary from person to person. We do not guarantee specific outcomes, but we will always aim to achieve the best possible results.
• You must disclose your full medical history, including any current medications, allergies, and previous cosmetic procedures, prior to treatment.

4. Payment Terms

Full payment is required upon completion of your treatment, unless a payment plan has been pre-agreed. We accept cash and major credit/debit cards. Treatment packages and courses must be paid for in full at the time of the first treatment and are non-refundable.

5. Children & Guests

For health and safety reasons, and to ensure a relaxing environment for all our clients, we kindly request that you do not bring children under the age of 16 into the clinic unless they are receiving a supervised, age-appropriate treatment. Please attend your appointment alone where possible, as our waiting area space is limited.

6. Complaints Policy

We take pride in delivering exceptional service. If you are dissatisfied with any aspect of your experience or treatment, please contact us within 48 hours of your appointment. We will investigate the matter promptly and aim to resolve any issues to your satisfaction.

7. Changes to these Terms

We may update these Terms and Conditions from time to time for legal or regulatory reasons or to allow the proper operation of our business. Any changes will be notified to you via an announcement on our Website. The changes will apply to the use of the Website after we have given notice.